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Complaints (Operations)

Students with complaints about Alpena Community College operations should contact the Dean of Student Affairs. The following steps may be taken:

Step 1 - Verbal:
The Dean will hear the student's verbal complaint and will forward the complaint to the appropriate college supervisor. The supervisor will consider the merit of the complaint and take any action considered appropriate or necessary. At this level, the student has the right to remain anonymous.
Step 2 - Written:
If the student's verbal complaint is not resolved and the student wants to continue to pursue the complaint, the student must submit the complaint in writing and specify the relief sought. The written complaint will be forwarded to the appropriate dean and a copy will be provided to the involved College personnel. At this level, the student no longer remains anonymous.