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Self-Service for Students

ACC Self-Service for Students

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Colleague Self-Service main menu, with options of Student Finance, Financial Aid, Tax Information, Student Planning, Course Catalog, Grades, Graduation Overview, Enrollment Verifications, Transcript Requests

IntroductionColleague Self-Service is a modern and robust online tool for Alpena Community College students to perform the majority of their essential college tasks all in one place, such as registering for classes, viewing grades or the course catalog, applying for graduation, retrieving financial aid data and more. It is user-friendly and designed with mobile devices in mind – so whether you are at home on your computer or on the go with your smartphone or tablet, it has never been easier to manage your personal ACC profile and access the information you need the most. 

Self-Service gives students the power and flexibility to:

  • View and make payments online and download tax statements
  • Access and submit Financial Aid records and forms, view awards, and request new loans
  • See their progress in their current programs and plan out future terms
  • View current degree requirements or view degree requirements for any program you are interested in
  • View grades and GPA records by term
  • Search the catalog, register for courses, and view your class schedule
  • Request official transcripts or view unofficial transcripts, or apply for graduation
  • View current profile information records and edit emergency contacts

NavigationSelf-Service is simple and easy to use. After logging in, you can dive into a category to get started, or expand the menu on the left-hand side for quick access to some of the most common pages and forms you are likely to need. 

Left-hand slide menu with options of Home, Financial Information, Academics, Daily Work, User Options

When browsing on a computer, you can also utilize the top navigation bar to quickly switch between different pages within the same category by clicking on the sub-category text.

Pop-up menu shown when clicking on the "Academics" link when in a page under the Academics category

Profile and User Options

About You 
By either clicking on your user name in the menu on the top right or using the User Options link in the left-side menu, you can access your User Profile. This will show the data in your personal student record such as your name, date of birth, addresses, e-mail addresses, and phone numbers. 

When you log into Self-Service for the first time, take the opportunity to review this information and confirm that it is correct. If the information needs to be changed, please contact the Registrar’s office to update your records.

About You profile page with student name, addresses and phone number

Emergency Information
Through the “Emergency Information” option, you can update your emergency contacts on file, and provide any relevant health information that may be important for college staff to know should an emergency occur. 

Emergency Information page with Emergency Contacts and input fields for Health Conditions in Case of Emergency

Account Preferences
If there is a page you visit more often than any other, you can customize your landing page by clicking on your account name and navigating to “Account Preferences.” From here, you can choose the first page you see when you log in.

Account Preferences page, default landing page option

Student Finance

Account Summary
Student Finance is the place to go if you need to view the current charges on your account, from tuition fees to parking fines. 

To make a payment, click “Make a Payment” from the Account Summary screen, or through the Financial Information > Student Finance menu option on the left-hand side. To see a list of all your charges and transactions, click on “Account Activity.

Account Summary page showing $972 in charges

Make a Payment
The Make a Payment screen will allow you to see your charges and their due dates, and enter your credit card information to submit a payment to ACC. Tuition must be paid in full before you begin any classes, and all fees must be paid prior to graduation. Contact the Cashier’s office for any questions about charges on your account.

Make a Payment page, showing charges by semester and with options to proceed to payment by credit card

Account Activity
Under Account Activity, you can view a transactional history of all the financial changes to your account that you have incurred, so you will always have the opportunity to review when you were charged and what the charge was for. 

You also have the option to use the View Statement function to download a PDF for a more printer-friendly version of the same information and save it for your personal records.

Financial Account Activity page displaying a history of charges

Registration Payment & Registration Activity
The Pay for Registration and Registration Activity pages will verify that you have met your registration payment requirements and verify that you are ready to pay off your balance. Be sure to review this before you pay to make sure you haven’t missed any steps when enrolling in classes.

Pay for Registration page confirming that the student has met all payment requirements

Tax InformationEach year, ACC prepares tax information for students and staff that are available either by mail or electronically. Students will receive 1098-T forms, and if employed by the college, may also receive W-2 and 1095-C forms.

We highly recommend you opt-in and consent to receiving your tax forms electronically. By doing so, you will be able to access and print your forms online at any time. Otherwise, you will receive a paper copy by mail.

Tax Information page with options to confirm tax forms in electronic format, or to withhold consent and receive forms by mail

Student Planning

Planning Overview
Planning Overview is a broad look at your individual student plan and will show you the progress you are making towards your degrees, as well as your current and upcoming semester schedule in a calendar format. 

When you are beginning to plan out your future terms as far as what courses to take and requirements you need to meet, this is the place to get started. If you have any questions about your program of study or your student plan, schedule a meeting with your advisor.

There is also a quick search function at the top of the page to look up courses in the Course Catalog.

Student Planning Overview page, showing steps to get started, progress of Programs of Study, and a calendar of the current semester schedule

Plan and Schedule

Under Plan & Schedule, the Schedule tab is where you get a more detailed look at the sections you are registered in or planning to enroll in. You can browse by semester using the Back and Forward buttons.  You have the ability to export your schedule to your favorite calendar program by saving it to an iCal format or download it as a printer-friendly PDF document.

This is where you confirm the registration of your planned courses or drop them if you are still within the add/drop period. If you are content with all of the courses you have added to your schedule, you can select “Register Now” and it will reserve your seat and enroll you in each course you have selected.

It is easy to visualize your school week with the calendar module and to identify any potential time conflicts. To make it easier to resolve conflicts, each section in your list will have the option to “View other sections,” which will show if the same course is offered at a different time or location.

To add a course to your schedule for registration, visit the Course Catalog in Self-Service.

Planning Schedule, showing various courses either pending and registered, with accompanying calendar displaying class schedule

The Timeline tab allows you to see a historic record of all the courses you have taken by semester. In past semesters, you will see your grades, and for upcoming semesters, it allows you to easily remove courses from your plan if you are not registered for them.

Student Planning Timeline tab, showing history of all courses taken

Under the Advising tab, you can see a list of your advisor(s) and their e-mail addresses, and also compose notes for them to review later during an advising session.

Student Planning Advising tab, showing e-mail address of advisors and a section to compose and advising note

Petitions & Waivers
Under the Petitions & Waivers tab, you can see if any special exemptions have been made to your schedule; for example, an instructor waiving a prerequisite for a course you wish to enroll in.

Student Planning Petitions and Waivers tab, showing sections where requirements were waived by instructors

Course Catalog

Search Function
To view the courses offered each semester, visit the Course Catalog section. From here, you can do a basic search by selecting a subject, or an advanced search that will allow you to narrow down sections by term, availability, time, and location.

Keep in mind that the basic Subject Search will show courses from the entire catalog by default, and that not every course is offered every semester. If you are registering for sections, be sure to filter by term to double-check that the course you wish to take will be offered.

Speak with your advisor if you have any questions regarding course offerings.

Advanced Search page for Course Catalog, with the following parameters entered: Fall Semester 2020, Business courses, Mondays and Wednesdays, on Alpena Main Campus

Registration and Adding Course to Plan
Once you find a section you are interested in, you can expand the details and view the number of seats, times, days, and other meeting information for that section. If you are interested in enrolling in the course, you can choose to Add Course to Plan or Add Section to Schedule. 

Add Course to Plan will add the course to your overall Student Plan and allow you to see how it affects your path to graduation.

Add Section to Schedule will add the section to your schedule and allow you to register through the Plan & Schedule page of Student Planning, assuming you meet all of the requirements and have no restrictions on your account preventing you from doing so.

Viewing a search result for Business 122, with filter options on left hand side and several buttons to Add Course to Plan or to Schedule. Result shows course description, meeting times, dates, location and instructor

Confirmation pop-up after clicking "Add Section to Schedule" button

After confirming adding section, Plan & Schedule page reflects the Business 122 section that was added

GradesThe Grades section allows you to view your finalized grades and term GPA by semester, as well as print a copy of them for your records.

Grades page showing two semesters of courses and their final grades

Graduation OverviewWhen it comes time to think about graduation, you will need to fill out an application under the Graduation Overview section of Self-Service. Here you can view your programs of study and begin the application process.

To start, click on Apply for the program requested. To return to Student Planning and verify that you have met all of the requirements for graduation, click on “Review My Academic Progress.”

Graduation Application page, listing the Programs of Study and displaying application status for each program, either to Apply or Already Submitted

Graduation Application
Filling out a graduation application is easy and only requires you to answer a few basic questions, such as whether you will be attending commencement, your number of expected guests, military status, and your cap and gown sizes.

For any questions on the graduation procedures or application, please contact the Registrar’s office, and for questions regarding caps and gowns, contact the Bookstore.

Graduation Application form asking for name, graduation term, cap and gown size, etc

Enrollment VerificationsIf you need to verify your enrollment with ACC, fill out an Enrollment Verification request and one will be sent to the listed recipient. Speak with the Registrar’s office for more information.

Enrollment Verification Request page, showing any active requests, and a button to Add New Request

Enrollment Verification Request form, with fields for recipient name and address

Transcript RequestsRequesting a transcript is quick and easy. Simply fill out a Transcript Request Form with the recipient information and the Registrar’s office will review it and take care of the rest. Contact them if you have any questions about this process.

Transcript Requests form, showing active requests and a button to Add New Request

Request a Transcript form, with fields for transcript type and recipient name and address