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WebAdvisor FAQ's

WebAdvisor Frequently Asked Questions
  1. I want to set-up my WebAdvisor account, but the set-up requires an email address. How do I add my email address to my student record?
     
  2. I've completed the "I'm New to WebAdvisor" process. Why haven't I received my Temporary Password in my email?
     
  3. I forgot my password for WebAdvisor, can I reset my password?

  4. How do I register for classes using WebAdvisor? (Adobe PDF)
     
  5. How do I check my final grades in WebAdvisor?
     
  6. I use Blackboard for my classes, is my User ID and Password for Blackboard the same as for WebAdvisor?
     
  7. I use Mozilla Firefox for my web browser. Can I use Mozilla Firefox to browse and navigate WebAdvisor?
     
  8. I receive the following error when using WebAdvisor: "Javascript is currently disabled. Javascript is required for WebAdvisor functionality and must be enabled before proceeding."

  1. I want to set-up my WebAdvisor account, but the set-up requires an e-mail address. How do I add my email address to my student record?
    Setting up access to WebAdvisor through the "I'm New to WebAdvisor" process requires an email to be on file with your student record. If your email address on file is incorrect or you do not have an email address on file, you may request the email address change on your student record by e-mailing wahelp@alpenacc.edu or contacting the Registrar's Office (989.358.7282).Your Student ID is required when communicating a request to change to your student record.
     
  2. I've completed the "I'm New to WebAdvisor" process. Why haven't I received my Temporary Password in my email?
    It takes approximately 20 seconds for the email to be processed; however, individual email accounts may be configured to process email differently. Some email services may identify the automated email from the college as Spam; therefore, check your Spam folder for the email containing your WebAdvisor Temporary Password. If you don't receive an email with your Temporary Password, verify that you provided the correct email address or email the college for assistance (wahelp@alpenacc.edu). Please provide your Student ID when emailing the college for assistance.
     
  3. I forgot my password for WebAdvisor, can I reset my password?
    Yes. Select the link "What's My Password?" located on the lower-right corner of the WebAdvisor home page. From the "What's My Password?" page, select "I might remember, Show My Password Hint" or "I don't remember, Reset My Password."
     
  4. How do I check my final grades in WebAdvisor?
    Students may login to WebAdvisor and access the Students menu to check final course grades typically issued at the end of a semester. From the Students menu within WebAdvisor, students may select the Grades link located under the Academic Profile heading. From the Grades page, select the academic term to view final course grades.
     
  5. I use Blackboard for my classes, is my User ID and Password for Blackboard the same as for WebAdvisor?
    The User ID for WebAdvisor and the College’s learning content management system, Blackboard, are the same. However, the passwords are separate and not synchronized.
     
  6. I use Mozilla Firefox for my web browser. Can I use Mozilla Firefox to browse and navigate WebAdvisor?
    Some users of WebAdvisor have reported problems using Mozilla Firefox to browse and navigate WebAdvisor. It is recommended that users of WebAdvisor use Microsoft's Internet Explorer browser.
     
  7. I receive the following error when using WebAdvisor: "Javascript is currently disabled. Javascript is required for WebAdvisor functionality and must be enabled before proceeding."
    Try adjusting the following settings with the Internet Explorer browser:

    Add WebAdvisor as a Trusted Site in Microsoft Internet Explorer
    1. Open Internet Explorer and go to the WebAdvisor home page (webadvisor.alpenacc.edu).
    2. Select Tools from the menu bar and select Internet Options.
    3. From the Internet Options window, select the Security tab.
    4. From the Security tab, choose Trusted Sites from the Web Content Zone and select the Sites button.
    5. From the Trusted Sites window, deselect require server verification (https:), enter the WebAdvisor site address (https://webadvisor.alpenacc.edu) in the Add this web site to the zone text box and select Add. Select OK.
    6. Select OK to close and accept changes in the Internet Options window.

    - OR -

    1. Open Internet Explorer and select Tools from the menu Bar and select Internet Options.
    2. From the Internet Options window, select the Security tab and select Custom Level.
    3. From the Security Settings Window, select Enable for Active Scripting and Scripting of Java Applets (Enable both options).
    4. Select OK. When prompted with, "Are you sure you want to change the security settings for this zone?", select Yes.
    5. Select OK from the Internet Options window.

For help with WebAdvisor or Blackboard, contact the Office of Information Technology located in CTR 108, or email helpdesk@alpenacc.edu.